One of the most important but most challenging factors in running a successful laundromat is having high-performing staff. Your attendants make a lasting impression on your customers and can be the reason that your customers keep coming back…or walk out the door. The key to a good attendant is a detailed training program that covers customer service, cleaning, money collection and other tasks you assign them. During this program, panelists will share the comprehensive training programs they created and how they evaluate performance and accountability.

Panelists: “

– Ken Barrett, Owner, Washin Oxford Coin Laundry
– Yvette Morton-Williams, Owner Wash & Spin Coin Laundry

The cost to attend this program is $35 for Non-Members and $25 for Members. Members check your email for your discount code.  Each person who registers will receive a recording of the program.

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