Amazon, FedEx, Uber—all of these companies have perfected their complex delivery systems. Your laundromats’ delivery service may not be at that level, but still needs to be efficient and cost-effective. Factors to consider include: hiring and training the drivers, determining the number of drivers and vehicles needed, purchasing the insurance required and establishing a schedule and route to meet customer needs while reducing costs. Learn from experts in the pick-up & delivery business how to maximize your customer reach and your ROI.

Panelists:
-Kent Wales, Happy Laundry & Dry
-Mark Vlaskamp, The Folde
-Ryan Klinger, Account Executive, CLA Insurance

The cost to attend this program is $25 for members and $35 for non members. Premier members are free.
Members check your email for your discount code.  Each person who registers will receive a recording of the program.

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Panelist Bios:

Mark Vlaskamp is one of the founders of The Folde – a pickup and delivery focused laundry service in Austin & Houston, TX. Prior to starting The Folde, Mark was marketing director at YakGear, Inc., offering an extensive line of paddle sport and marine products. Mark graduated from Hendrix College in Conway, Arkansas with a degree in business/managerial economics.

Kent Wales, Owner, Happy Laundry & Dry Cleaning
As a fourth-generation Spokanite, Kent Wales never imagined he’d be in the laundry business. Kent graduated from the University of Idaho with a BS in visual communications. After serving youth in South Carolina, he worked as an industrial engineer at Boeing and then spent time at a dot-com start-up. His experience as a software program manager laid a strong business-savvy foundation to build his latest venture, Happy Laundry.

In 2006, Kent became, as he calls himself, a laundro-preneur. Happy Laundry just celebrated 15 years as the premier laundry service across the inland Northwest. Happy Laundry specializes in commercial, personal laundry and dry-cleaning services. Approximately 90% of Happy Laundry revenue is generated through picking up dirty clothes and linens, and delivering fresh laundry to door-steps and businesses throughout eastern Washington and north Idaho. Kent credits the success of his company to hardworking team members, staff leadership and loyal customers.

Kent is dedicated to giving back to a community he cherishes. He serves on the board of the Northeast Youth Center and is actively involved in Leadership Spokane. In his free time, you can find him playing with his schnauzer, Riley, and traveling across the western United States with his wife, Monica.

Ryan Klinger, Account Executive, CLA Insurance
Born and raised in Chicago, Ryan started his insurance journey in 2019 as a business development manager for the Bensman Group, which led him to CLA Insurance. Ryan took over as the lead account executive for CLA Insurance in August 2021 becoming very knowledgeable in laundromats and launder services. He strives to help provide protection and peace of mind to every laundromat owner he works with and truly cares about their current and future well-being.
Since becoming the lead account executive, Ryan has spoken with hundreds of laundromat owners about their laundromats, their experiences, the industry, safety, risk mitigation, proper coverages and the insurance market. Working amongst the industry with laundromat owners daily has given Ryan his own goals of becoming a laundromat owner as well. As his career progresses in insurance, he would like to continue to work with laundromat owners, as well as laundromat equipment manufacturers and distributors

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